What Information We Collect
The following types of information may be collected when you register and use 295's services:
- Account Information: Name, mobile number, date of birth, email address, and password (stored in securely encrypted form).
- Identity Verification Information: National ID or passport details, collected for the purpose of account verification.
- Payment & Transaction Information: Records of BDT (৳) deposits and withdrawals via bKash, Nagad, or Rocket. No full bank account or card numbers are stored.
- Device & Browser Information: IP address, device type, operating system, browser version, and screen resolution.
- Usage Data: Games played, time spent on the platform, and pages visited — this information is used to improve our services.
- Cookie & Tracking Information: Cookies are used for session management and to personalize your experience.
How and Why Your Information Is Used
295 uses collected data solely for specific and legitimate purposes. The main purposes are outlined below:
- Account Management: To facilitate registration, login, identity verification, and account security.
- Service Delivery: To provide gaming services, process payments, and distribute winnings.
- Platform Improvement: To analyze user experience and improve the mobile interface, game selection, and loading speed.
- Contact: To send important notices, promotional offers (with your consent), and support messages.
- Legal Compliance: To comply with applicable Bangladeshi laws and regulations, and to prevent fraud.
- Security Assurance: To detect suspicious activity and protect your account.
295 never sells or unauthorizedly shares your information with third parties.
Use of Cookies & Tracking Technologies
295 uses cookies and similar technologies on the platform. Cookies are small data files stored on your device that help the platform recognize you.
Cookies We Use:
- Essential Cookies: Essential for maintaining login sessions and ensuring the core functionality of the platform.
- Functional Cookies: To remember your language preferences, game settings, and similar options.
- Analytics Cookies: To monitor platform usage and help improve our services.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.
Data Retention, Security & Third-Party Sharing
Data Retention & Security: Information collected on 295 is stored on secure servers protected by industry-standard encryption. Passwords are never stored in plain text — they are always kept in a hashed format. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.
Sharing Information with Third Parties: 295 may share information on a limited basis in the following circumstances:
- With authorized mobile banking service providers for payment processing (only the information necessary to complete the transaction).
- As required by lawful directives or court orders issued by the legal authorities of Bangladesh.
- With relevant authorities to assist in fraud investigations.
Your information is never sold or transferred to advertisers or unrelated third parties.
User Rights & Data Control
295 believes every user should have full control over their own information. You have the following rights:
- Right to Access Information: You may request to view and download the information stored in your account.
- Right to Correct Information: You may request corrections to inaccurate or outdated information. Some details can be updated directly in your account settings.
- Right to Delete Information: Under certain circumstances, you may request to close your account and have your personal data deleted. However, some information may be retained for a specified period due to legal obligations.
- Right to Opt Out of Marketing Communications: You may opt out of promotional messages at any time.
To exercise these rights, contact the 295 customer support team. We will process your request as promptly as possible.
Policy Updates & Support Contact
295 reserves the right to update this Privacy Policy, in part or in full, at any time. Any changes will be reflected on this page, and registered users may be notified of significant updates. We recommend visiting this page regularly to stay informed of the latest policy.
Continued use of the platform after any policy changes will be considered acceptance of the updated policy.
Privacy Support: If you have any questions or concerns about this policy or your information, contact the 295 customer support team directly. Our team is available 24/7 and ready to assist you in Bengali.
For more details, please visit our FAQ View or Terms & Conditions Read.